Air Canada to offer pleasant customer service for $35 fee
Air Canada has announced a new upgrade option for all passengers beginning July 1. For $35, the airline is offering what it calls an “enhanced customer service package.”
CEO Calin Rovinescu is especially proud of this new option. “Once again, Air Canada has shown itself to be a leader in the airline industry. We are the first airline to offer our passengers the ability to purchase pleasant customer service.”
After listening to passengers, the airline discovered that many of them were unhappy with a decision made years ago to stop being polite and helpful and embrace the art of inconveniencing and annoying customers.
“It turns out that our decisions to make travel more unpleasant didn’t resonate with passengers the way we’d hoped,” added Rovinescu.
Passengers will be able to purchase the enhanced customer service package for $35 at the time of purchasing their ticket, or for $45 at the airport. The extended package, which covers dealing with the airline in the event of lost luggage, costs $50.
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